Hotel Manager at La Vista Garden Hotel- Morogoro

Job Title: ;Hotel Manager
Location: Morogoro
Deadline: 06th June, 2019

Job Description
Duties and Responsibilities

Manage operations in all hotel departments.

Maintaining the hotel’s inventory

Manage front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls.

Supervise staff members and delegate tasks as necessary.

Oversee daily shift process ensuring all team members adhere to standard operating procedures.

Train, direct, resolve issues, coach and counsel team members to ensure quality operation.

Interacting with hotel guests to ensure exceptional customer experience.

Inspecting guest rooms and all other hotel areas for cleanliness and to ensure that hotel protocols are being followed.

Resolve customer complaints in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Performing other duties as assigned, requested or deemed necessary by management.

Qualifications

At least two years experience in a similar position in the hospitality industry

At least a Diploma in Hotel Management

Capable of managing a team

Knowledge of Hotel Reservation systems and front office systems

Confident and Friendly personality

Well presented with excellent spoken and written Kiswahili and English

Excellent customer service skills

Exceptional communication and interpersonal skills

How to Apply
If you meet the above requirements send your CV and copy of your certificates to ;lavistagarden@gmail.com